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Mayor Jean Stothert | City of Omaha

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Mayor's Hotline


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Mayor's HotlineMayor's HotlineMayor's Hotline

In 2019, we have responded to 70,000 calls and emails from citizens.  Every month, we post the Hotline Report on this page.  

Local government is a customer service business.  You - the taxpayers are our customers. That’s why one of my primary goals is to improve the taxpayer experience. 

So, it’s important to understand what our customers want and expect, and then look for ways to help.

At a recent Town Hall meeting, someone in the audience asked me what the best part of my job is.

It’s not the big things, it’s the small things that make each person’s quality of life in Omaha better:  getting their trash picked up on time,  a pothole repaired,  a neighborhood speeding problem resolved. These are things people really want and it’s what we can do to personally connect with our customers.

The City Charter requires the City to operate a “complaint line”.  We call it “The Mayor’s Hotline”. The hotline staff fields reports on abandoned vehicles, potholes, graffiti, code violations, neighborhood speeding complaints, and many other citizen concerns. They are great problem solvers and can also answer questions and make referrals to other agencies if your problem needs to be redirected. For example, the Hotline has established contacts with OPPD, MUD, The Nebraska Humane Society, the Nebraska Department of Roads and Douglas County to provide service to Omaha residents.

In January 2019, we introduced a new locally built and managed hotline website. In addition to reporting by phone and email, citizens can now use

For example, when a pothole is reported, the system determines which jurisdiction it falls in-City of Omaha or Douglas County, and routes the report to the correct department where it is assigned a unique report ID. An email is sent to the citizen including the ID number and confirming the details of the report. gives citizens an additional option and expands on the excellent services already provided by the Mayor’s Hotline staff.

Here are a few e-mails we have received from satisfied constituents:

“I wanted to express my gratitude and appreciation for the rapid response and excellent customer/citizen service from Lauren. I called about two residential construction tear-down concerns happening in my neighborhood.  She was courteous, professional and most of all well-informed and knowledgeable about who to follow-up with and next steps in my concerns for calling the hotline.  So, thank you for the work that you do.  Thank you for the amazing people that work for/with you.  I look forward to sharing this experience with others/neighbors about how timely and impressed I was about the interaction I just had with your office.  

Alan, October 15

Dear Mayor Stothert:
I just wanted to send you a quick note to thank you very much for the great work done by your parks department at Towl Park. Over the past few years there have been landscaping design changes in the neighborhood that have increased runoff into this park’s pond. As a result, there has been a considerable amount of erosion. This situation has been exacerbated by an MUD water main replacement project that has had excess water running in the same stream bed.
Your city parks crew led by Josh Fry recently completed a great project to remediate this problem.They even worked with me as a neighbor to install this rock bed such that we could still get across it with a baby stroller or bikes. Thank you so much for this great project and doing a wonderful job as our city’s mayor.

Kirk, September 12

“I wanted to compliment the Street Maintenance Department for the job well done on the repair of the intersection of 97th and W. Center Road along with the brick street between 97th and 94th.  The street department personnel, along with the subcontractor used to remove and replace the old brick road sections, did an excellent job.  The work turned out great and all of us in the neighborhood appreciate the preservation of the old brick road surface.  Sometimes it was not easy getting us in and out of our cul-de-sac but all the workmen were polite, courteous, and helpful in maneuvering us through the work.  Our neighborhood was pleased with the outcome and we wanted you to know what a great job the Public Works Department did.  Please pass our thanks along to the appropriate folks at the City.”


Jim, July 3 

The Mayor’s Hotline is open Monday-Friday 8:00am-4:30pm. Kelsey, Lauren, Jazmyne and Anna will be happy to help you!




Hotline Reports:












Yearly Reports

2018 Hotline Report

2017 Hotline Report